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Need to talk to us? Call us during normal business hours

+61 8 6237 9549
9 am to 5 pm (Western Australian time) Monday to Saturday

 

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If you have any questions or requests, or just want to give us some feedback we would love to hear from you! Please fill your details into the form below and we will get back to you as soon as we can.

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    Frequently Asked Questions (FAQ)

    About us

    We are a Western Australian business based in Perth that commenced trading in September 2020.

    Our distinctive offering which sets us apart from the many other craft stores in our beautiful country is the large selection of premium quality handmade items for sale, with each item hand crafted by Jo-Anne Simons. We also have included a range of specially selected craft supplies (primarily those used to create our handmade selection), for those of you that want to try to reproduce one of our hand crafted embellishments or page builders yourself. All items for sale are sourced from a variety of premium wholesalers.

    Currency

    All products and services on this website are listed in Australian Dollars (AUD). Your cart and checkout amount will be displayed in Australian Dollars (AUD).

    Ordering

    There is no minimum order amount.

    Payments and payment methods

    We accept all major credit cards, VISA, Mastercard, American Express and Diners Club. In addition, we accept debit Mastercard and Visa debit card. You can also use PayPal, or if you are using an Apple device, you can use a payment method attached to your Apple payment wallet and check out using Apple Pay. If you would rather a more traditional payment method, we also accept direct bank deposit to our bank account. For those customers that prefer to buy now and pay later, we have partnered with Afterpay and ZipPay.

    We do not charge a surcharge for any payment method.

    Postage, shipping and handling

    We offer free standard shipping Australia wide for all orders over $100

    For domestic orders that do not qualify for free shipping, we will post Australia Wide for a flat rate, using either regular or express post. You can choose your postage method when you checkout.

    We do not offer free postage for international orders. All international orders will be posted using regular Australia Post. In addition, we do not offer an express service for international orders.

    We will send you an email when we have posted your order with tracking information.

    Can I pickup my order (Click and Collect)

    Yes, you can collect your order directly from us, however you must have paid using one of the payment methods listed above prior to collection, and you must have contacted us to arrange a suitable collection time to ensure someone is present at our premises.

    Can I cancel my order

    No. Once you have placed your order and it has been processed by our payment gateway, you cannot cancel the order.

    International orders and shipping

    We ship internationally to the United States of America, Canada, the United Kingdom and New Zealand. Please visit our Shipping and Postage page for more details about international shipping rates.

    Customers that are interested in purchasing any of our items from any other country can get in contact with us using the form on this page and we will see if we can accommodate your request.

    Please be aware that some of our items cannot be shipped internationally due to them being classed as either restricted exports or hazardous goods.

    Returns and exchanges

    We will refund or replace defective items.

    We do not offer change of mind returns

    Tax

    All our prices are inclusive of GST. The price you see is the price you pay – there are no hidden surprises.