What company do you use for shipping
All our orders are posted using Australia Post.
Can my order be delivered express
Postage options are determined by your location. Please refer to the appropriate section below.
Yes. We use the Express shipping method provided by Australia Post to offer this service to you. In the case of an express order being received, we will also prioritize the handling time to make sure it is out the door as soon as possible after payment has cleared in our account.
Please be aware that if you choose to pay using Internet bank transfer into our bank account, this will delay express shipping because that payment method can take up to 3 days to clear in our account. Paypal or Credit Card payments are preferred, because they will clear instantly.
International orders can be sent via the Australia Post Express service or the faster Australia Post Courier service (Express and Courier services may not be available to all international locations).
What is the standard handling time
We will make every effort to get your order out to you as soon as we can. If possible we will do our best to get your order shipped the same day it was placed, or the next business day. Due to circumstances beyond our control there may sometimes be additional delays handling your order before it is shipped, however this should be considered the exception not the norm.
Express orders will always be picked and packed before standard orders, so that they can be dispatched fastest.
How will my order be packaged
We pack all orders carefully with bubble wrap and/or tissue paper where required. The majority of our orders are shipped in firm cardboard boxes, where we consider this is required to ensure your order arrives safely and intact, without any damage.
How do I claim my free shipping offer if I spend more than $100
Simply add items to your shopping cart, and if the value of the cart at time of checkout equals or exceeds $100 your shipping will be marked “Free”. There are no catches. You don’t have to enter any codes or coupons. Free shipping will automatically be applied to your order once you have made the required minimum purchase.
All parcels that qualify for free shipping will be posted using Australia Post Regular Postage service.
The free shipping offer is only available to customers with a shipping address within Australia.
Do you post outside of Australia
Yes. Currently we ship internationally to customers in the United States of America, Canada, the United Kingdom and New Zealand.
If you live in any other country and wish to purchase from us, please contact firstname.lastname@example.org and let us know what you are interested in, and we will see if we can help you.
Please be aware that some of our items cannot be shipped internationally due to them being classed as either restricted exports or hazardous goods.
How much does it cost for International shipping
We charge the exact amount that we are charged by Australia post, with a small added margin of A$3.00 to account for the cost of packaging materials. Shipping costs are based on the total weight of your cart, including packaging materials.
International orders do not qualify for free shipping, regardless of order value.
Will I be informed that my delivery is on its way
Yes. We will update your order with a note of the tracking number of the parcel, and the postage service we have used. We will send you this notification on the same day your parcel is dispatched to the post office for delivery.
How is COVID-19 affecting delivery times
As you are no doubt aware, the COVID-19 pandemic has created a much higher demand for online services, since many brick and morter stores are running at limited capacity due to social distancing requirements. In addition, Australia Post also have social distancing requirements in force at their distribution centers and post offices, and with the unusually large amount of mail they are now delivering there are times when they are struggling to cope. This is causing deliveries to be delayed, and will likely impact your delivery time and experience.
Please understand that this is outside of our control, and we will still make the best effort to get your parcel dispatched as soon as we can.