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Privacy Policy

LAST UPDATED: 21 November 2020

Crafted With Love and Roses operates

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of Our Website.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

By using This Website, you agree to the collection and use of information in accordance with this policy.


The Website / This Website / Our Website means the website

We / Us / Our means Crafted With Love and Roses ABN 90 223 969 414

What is personal information

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including email, telephone, via This Website, from other publicly available sources and from third parties. We don’t guarantee website links or the policy of authorized third parties.

Why do we collect personal information

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

In addition to the above, we may use the information we collect to:

  • Maintain, protect, and improve our services (including advertising services) and develop new products and/or services; and
  • Protect the rights or property of Crafted With Love and Roses or our users.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

We process and store your personal information on our servers in Australia. In some cases, we process or store personal information in other countries.

Information you provide

When you sign up with or make a purchase from us, We will ask you for personal information. We may combine the information you submit with information from other services or third parties in order to provide you with a better experience and to improve the quality of our services. This won’t occur without your consent or knowledge unless necessary for site security.

Log data

When you access Our Website via browser, application, or other clients, our servers automatically record certain information (log data). These server logs may include information such as your web request, your interaction with a service, Internet Protocol (IP) address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. We use this information for anti-fraud and website security purposes. Additionally, we may use this information to improve our service to you.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. We may use cookies on Our Website to help customize Our Website and improve your experience. When you access Our Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not agree to accept cookies, some parts of Our Website, including the “Shopping Cart” will not operate correctly.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Website analytics

We also partner with a selected third-party vendor, Google Analytics, to allow tracking technologies and remarketing services on Our Website through the use of first party cookies and third-party cookies to, among other things, analyze and track users’ use of Our Website, determine the popularity of certain content and better understand online activity. By accessing Our Website, you consent to the collection and use of your information by this third-party vendor. You are encouraged to visit the webpage “How google uses information from sites or apps that use or services” to learn more about Google Analytics and how it relates to our privacy policy. Please also contact them directly for responses to your questions regarding Google Analytics. We do not transfer personal information that may identify you in any way to third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

User communications

When you send an email or other communication to us, we may retain those communications in order to process your enquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services or products but never to send you communications that are not related to your purchases or that you haven’t opted into.


Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Other Personal Information, however (including that of dormant accounts), will be kept by us for a minimum of 7 years.

Registering for an account on our website

If you register for an account on Our Website, we will store the personal information you provide us in your user profile. You can see, edit, or delete your personal information at any time by using the “My Account” section of This Website (except you cannot change your username). Administrators of This Website can also see and edit your information.

Maintaining the quality of your personal information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. You can also update personal information such as your name or address yourself, using the “My Account” section of This Website.

Disclosure of personal information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Access to your personal information (Freedom of Information)

If you have an account on This Website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Changes to this Privacy Policy

This Privacy Policy is effective as of the date at the top of the policy and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. We will not reduce your rights under this Privacy Policy without your explicit consent. Your continued use of Our Website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy that are considered significant, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Privacy Policy complaints or enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: