LAST UPDATED: 21 November 2020
Crafted With Love and Roses operates https://www.craftedwithloveandroses.com.au
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of Our Website.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles/
By using This Website, you agree to the collection and use of information in accordance with this policy.
The Website / This Website / Our Website means the website www.craftedwithloveandroses.com.au
We / Us / Our means Crafted With Love and Roses ABN 90 223 969 414
What is personal information
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including email, telephone, via This Website, from other publicly available sources and from third parties. We don’t guarantee website links or the policy of authorized third parties.
Why do we collect personal information
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
In addition to the above, we may use the information we collect to:
- Maintain, protect, and improve our services (including advertising services) and develop new products and/or services; and
- Protect the rights or property of Crafted With Love and Roses or our users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
We process and store your personal information on our servers in Australia. In some cases, we process or store personal information in other countries.
Information you provide
When you sign up with or make a purchase from us, We will ask you for personal information. We may combine the information you submit with information from other services or third parties in order to provide you with a better experience and to improve the quality of our services. This won’t occur without your consent or knowledge unless necessary for site security.
When you access Our Website via browser, application, or other clients, our servers automatically record certain information (log data). These server logs may include information such as your web request, your interaction with a service, Internet Protocol (IP) address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. We use this information for anti-fraud and website security purposes. Additionally, we may use this information to improve our service to you.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
When you send an email or other communication to us, we may retain those communications in order to process your enquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services or products but never to send you communications that are not related to your purchases or that you haven’t opted into.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Other Personal Information, however (including that of dormant accounts), will be kept by us for a minimum of 7 years.
Registering for an account on our website
If you register for an account on Our Website, we will store the personal information you provide us in your user profile. You can see, edit, or delete your personal information at any time by using the “My Account” section of This Website (except you cannot change your username). Administrators of This Website can also see and edit your information.
Maintaining the quality of your personal information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. You can also update personal information such as your name or address yourself, using the “My Account” section of This Website.
Disclosure of personal information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Access to your personal information (Freedom of Information)
If you have an account on This Website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.